REFUND POLICY

Effective Date: 19 January 2025

At Shukrana Gratitude Foundation, we are committed to providing high-quality online courses and a transformative learning experience. By purchasing a course on our website, you agree to the terms outlined in this No Refunds Policy.

1. Non-Refundable Policy

• All course purchases are final, and we do not offer refunds under any circumstances, including but not limited to:
  • Personal scheduling conflicts.
  • Change of mind after purchase.
  • Technical difficulties unrelated to our platform.
  • Inability to attend or complete the course.

This policy ensures the sustainability of our programs and resources, allowing us to focus on delivering exceptional content and services.

2. Course Adjustments

If you are unable to attend or complete a course, we offer the option to adjust your registration to another course. The following conditions apply:

Eligibility for Course Adjustment:

1. You must request the adjustment at least 7 days prior to the start date of the original course.
2. The new course must be of equal or lesser value than the originally purchased course.
3. Adjustments are subject to course availability.

How to Request a Course Adjustment:

• Contact our support team at [email protected] with the following information:
  • Your name.
  • Order confirmation or receipt number.
  • The name of the original course and the course you’d like to transfer to.

Processing Timeline:

• Course adjustment requests will be reviewed within 3-5 business days, and you will receive a confirmation email once your registration has been successfully adjusted.

3. Conditions of Adjustment

1. Non-Transferrable Access: Course access is limited to the registered user and cannot be transferred to another individual.
2. No Partial Credits: If the selected course is of lesser value, the difference will not be refunded or credited.
3. Non-Eligibility for Expired Courses: Requests for adjustments after the course has started or ended will not be accepted.

4. Fees and Cost

• There are no fees for course adjustments if requested within the eligible timeframe.
• Any additional charges for upgraded courses must be paid in full before registration is confirmed.

5. Technical Support

We are committed to ensuring a seamless experience on our platform. If you encounter any technical issues that prevent access to your course or need assistance with course adjustments:

• Contact us at [email protected] for assistance.
• Technical issues related to your internet connection, device compatibility, or other third-party concerns do not qualify for a refund or adjustment.
• Response Time: Our support team will respond to inquiries within 2 business days.

6. Why We Have a No Refund Policy

Our no-refunds policy ensures fairness and sustainability for all parties. This approach allows us to continue delivering top-quality courses, maintain platform resources, and focus on creating impactful learning experiences for our community.

7. Your Agreement

By purchasing a course on Shukrana Gratitude Foundation, you acknowledge that you have read, understood, and agreed to this No Refunds Policy. If you have questions, we encourage you to contact us before making a purchase.