PRIVACY POLICY

Effective Date: 14 January 2025

At Shukrana Gratitude Education, we are committed to safeguarding your privacy and ensuring your personal information is handled securely and transparently. This Privacy Policy outlines how we collect, use, and protect your data when you use our website, services, or mobile app.

1. Who We Are

Shukrana Gratitude Education specializes in personal development, mindfulness, and spiritual growth through online and offline courses, workshops, retreats, and self-growth programs, such as meditation sessions and gratitude practices.

If you have any questions or concerns, you can reach us at:

• Email: [email protected]
• Contact: +91 99710 17076

2. Data We Colect

We collect the following types of personal data to provide and improve our services:

a) Information You Provide Directly:

• Name, email address, phone number, and payment information when you:
  • Register for courses, workshops, or retreats.
  • Download our mobile app.
  • Contact us via forms or emails.

b) Automatically Collected Data:

• Device Information: IP address, device type, operating system, and browser type.
• Usage Data: Pages visited, time spent, and actions taken on our website or app.

c) Payment Data:

• When you purchase services, your payment details are processed securely through third-party payment gateways (e.g., Razorpay, Stripe, PayPal). We do not store your full payment information.

d) Mobile App Data (if applicable):

• App usage statistics and crash logs for performance improvement.
• Push notification preferences.

3. How We Use Your Data

We use your data to:

1. Provide, operate, and improve our services and mobile app.
2. Process your payments and manage course enrollments.
3. Communicate updates, offers, and reminders via email or app notifications.
4. Ensure compliance with applicable laws and regulations.
5. Personalize your experience and recommend relevant courses or services.

4. Legal Basis For Data Processing [ Under GDPR ]

We process your data based on:

• Contractual Obligation: To provide services you have purchased or signed up for.
• Consent: For marketing communications (e.g., newsletters or push notifications).
• Legal Obligation: To comply with tax, financial, and legal requirements.
• Legitimate Interest: To improve our services and understand user behavior.

5. Sharing Your Data

We may share your data with:

1. Third-Party Service Providers: For payment processing, email marketing, or app analytics.
2. Legal Authorities: To comply with legal obligations or defend against legal claims.
3. Business Partners: If required for joint programs or partnerships.

We do not sell or rent your personal data to third parties.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or comply with legal obligations.

7. Data Protection and Security

We take appropriate technical and organizational measures to protect your data from unauthorized access, alteration, or destruction, including:

• SSL encryption on our website and mobile app.
• Regular security audits and vulnerability scans.

8. Your Rights [Under GDPR]

As a user, you have the following rights:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Correct any inaccuracies in your data.
• Right to Erasure: Request that we delete your data.
• Right to Data Portability: Obtain your data in a structured, machine-readable format.
• Right to Object: Opt-out of direct marketing communications or processing based on legitimate interests.

To exercise these rights, contact us at [email protected]

9. Cookies and Tracking Technologies

We use cookies to enhance your experience on our website and app. By using our services, you consent to our use of cookies. You can manage cookie preferences through your browser settings.

10. Mobile App Specific Policies

If you use our mobile app, the following additional terms apply:

1. Push Notifications: We may send notifications related to updates, course reminders, or offers. You can manage these in your device settings.
2. App Analytics: We use tools like Google Analytics to understand app usage and improve functionality.
3. In-App Purchases: Payment information is processed securely through third-party gateways, and we do not store sensitive payment data.

11. International Data Transfer

If you access our services from outside the EU, your data may be transferred to servers located in other countries. We ensure that appropriate safeguards are in place for such transfers.

12. Changes To This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. The updated version will be posted on our website and mobile app.

13. Contact us

For any questions, concerns, or to exercise your data protection rights, please contact us:

• Email: [email protected]
• Contact: +91 99710 17076